Have a quick look at the email we sent that includes the specifics of your order to make sure it’s right. Please send the restaurant a call if there is a discrepancy to see if they can correct the error.
Quick, double check your email confirmation! Maybe the machine gremlins threw themselves in some extra sides? If there is a disparity between what’s on the list and what you have got, please contact the restaurant and let them know immediately. Needless to say, our team is very willing to help if you can’t fix this directly with the restaurant, get in contact with us and we can help too!
Sometimes orders are cancelled before we have captured your funds, which means that your bank will hold the transaction in a pending status before it drops back into your account. In these situations the funds won’t show up as a refund, but rather the original charge will disappear entirely off your statement within 2-10 business days.
Orders cancelled are immediately refunded and, depending on the credit, the funds will be returned to your account within 2-5 working days.
Our restaurant partners are doing their hardest to fulfil any order on time but there may be unpredictable scenarios. Our alerts include a telephone number for you to dial-send that number a dial if your appetite rises by the minute. If you don’t have success there, we’re glad to help too-get in touch with us through the methods below.
Our support staff is here to help answer questions you may have. Contact us!
Welcome to Delivery Byron Bay! your number one source for food deliveries in the area (From Ewingsdale to Suffolk Park). We’re dedicated to giving you the very best of the services, with a focus on you not having to worry about your food not coming on good conditions to your hands!
Founded in 2020 we now serve customers all over Byron Bay and are thrilled to be a part of our community.
We hope you enjoy our services as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
Federico & Tomás.